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MTN compensates subscribers with free data, airtime after outage

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Yusuf Boluwatife

Telecommunications giant, MTN Nigeria has rewarded its subscribers with free data and airtime for national calls & SMS as compensation for the network glitch experienced on October 9.

This was according to the messages MTN via its CEO, Karl Toriola, shared with the subscribers on Sunday.

Toriola’s message was to appeal to the customers who were affected by the brownout and to inform them of the company’s resolution to compensate them with free airtime with data.

“Dear Subscriber, we apologise again for the outage on October 9. This video message is for you to watch free of charge: bit.ly/message-from-karl.

“You’ve been refunded 1MB + N126.34 airtime for national calls & SMS valid for 14 days, till October 31. To check your balance, dial *556#.

“In addition, time-bound subscriptions are being extended to ensure full value is delivered,” he said.

Accordingly, in a press statement released by the company, the Telco giant CEO apologised again to all customers who were affected and also vouched for the company’s commitment to rendering square-shooting service.

He said, “On behalf of the entire MTN team, I want to start with a heartfelt apology. We are truly sorry for the disruption this caused for so many in our MTN family.  We know that millions of people rely on us to stay connected to their loved ones, to manage their businesses, to coordinate their lives. We take that responsibility, and privilege, very seriously. That’s why we are putting new measures in place to make sure we never experience anything like last Saturday again.”

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