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GTBank Apologises To Customers For Service Disruption

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GTBank Apologises To Customers For Service Disruption

 

Management of Guaranty Trust Bank plc have reached out to all its customers to apologise for service disruption witnessed on Wednesday, October 4th.

In a statement made available to BlackBox Nigeria, the Bank admitted to have fallen short of service on the said date as it disclosed that something unexpected went wrong.

BBN gathered that customers of the Bank witnessed irregularities while using the online banking channels.

See the full apology below…

We apologise for yesterday’s service disruption

 

Dear Customer,

We sincerely apologise for every inconvenience you experienced due to the service disruption on our banking channels on Wednesday, October 4, 2017.

At GTBank, we know that when you walk into our banking halls, subscribe to our products or make use of our e-channels, it is because you expect the best from us. This is the reason we drive all our resources on a daily basis to ensuring we deliver on this promise.

Yesterday, we fell short of this promise and for this we are truly sorry.

Clearly something went wrong, but we have worked hard to fix it, and all services on our banking channels have been restored.

Once again, please accept our most sincere apologies.

We are here to help you with all enquiries or complaints. You can reach us via the following channels:

Email: complaints@gtbank.com or gtconnect@gmail.com
Facebook: www.facebook.com/gtbank
Twitter: www.twitter.com/gtbank_help

You can also call GTConnect: our fully interactive self-service contact centre on +234 014480000, +234 80 2900 2900 or +234 80 3900 3900

Thank you for banking with us

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